Privacy Policy – How 3Patti Boss Protects Your Data

01 Introduction

3Patti Boss ("we", "us", "our") is committed to protecting the privacy of everyone who uses our online gaming platform. This Privacy Policy sets out in plain language how we collect, process, store, and protect personal data belonging to our registered players and website visitors.

This policy applies to all personal data processed by 3Patti Boss in connection with the use of our website, mobile app, games, live casino, sports betting section, and any customer support interactions. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

We take our data handling obligations seriously. We do not collect data we do not need, we do not keep it longer than necessary, and we do not share it with anyone who does not have a legitimate reason to access it. If you have any questions about anything in this policy, our support team is available to help at any time.

02 Data We Collect

The personal data we collect from you falls into the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless directly relevant to a responsible gaming self-exclusion request, in which case it is handled with the highest level of confidentiality.

03 How We Collect Your Data

We collect your personal information through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or fill in any profile settings on the platform.
• Automated technologies: When you visit our website or use the app, we automatically collect certain technical data including your IP address, browser type, device identifiers, and pages visited. This is done through cookies and similar tracking technologies.
• Third-party payment providers: When you transact via JazzCash, Easypaisa, Raast, bank transfer, or card payments, our payment processors share transaction confirmation data with us to reconcile your account balance.
• Identity verification services: Where we use third-party KYC (Know Your Customer) services to verify your identity, those providers share verification results with us.
• Fraud detection systems: Automated risk assessment tools may process certain behavioural and technical data to identify unusual activity patterns.

We will always be transparent about where your data comes from. If we ever receive data about you from a third party in a way not described here, we will update this policy and notify you where required.

04 How We Use Your Data

Your personal data is used for the following specific purposes:

• Account management: Creating and maintaining your 3Patti Boss player account, processing login authentication, and managing your profile and preferences.
• Transaction processing: Handling PKR deposits through JazzCash, Easypaisa, Raast, bank transfers, and card payments; processing withdrawal requests to your registered payment method.
• Identity verification: Confirming your identity and age (18+) as required before processing withdrawals or when required by our internal compliance procedures.
• Customer support: Responding to your queries, resolving disputes, and improving our overall service based on feedback and interactions.
• Platform security and fraud prevention: Monitoring for suspicious activity, detecting multiple accounts, identifying bonus abuse, and protecting all players on the platform.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling, applying self-exclusion or deposit limits you have requested, and sending responsible gaming reminders.
• Platform improvement: Analysing usage data in aggregated, anonymised form to understand which games and features are most popular, and to improve the overall player experience across Cricket betting, PSL markets, slots, and live casino.
• Legal compliance: Retaining records as required by applicable laws and regulations, and cooperating with lawful requests from authorised authorities.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

05 Data Sharing

3Patti Boss does not sell, rent, or trade your personal data. We share your information only in the following limited and controlled circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment service providers receive the minimum data required to process your PKR transactions securely.
• Identity verification providers: Third-party KYC services may receive your identity documents and personal details to complete verification checks.
• Game software providers: In multiplayer or live dealer environments, the game provider's systems process your in-game actions. These providers are bound by data processing agreements with us.
• Fraud prevention services: Risk assessment platforms may process technical and behavioural data to flag suspicious activity for human review.
• Legal and regulatory authorities: Where we are legally required to disclose information — for example, in response to a court order or lawful investigation — we will comply with that obligation and notify you where permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity. You will be notified of any such change and your rights under this policy will be maintained.

All third parties who process your data on our behalf are required to maintain appropriate security standards and may only process your data for the specific purpose for which it was shared.

06 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. The general retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure to meet record-keeping obligations.
• Transaction records: Financial transaction records in PKR are retained for up to 7 years in accordance with standard financial record requirements.
• Customer support communications: Support tickets and live chat transcripts are retained for up to 3 years after the matter is resolved.
• Technical and usage data: Aggregated or anonymised usage data may be retained indefinitely for analytics purposes; identifiable technical data is typically deleted within 12 months.
• Marketing communications: Records of your communication preferences are retained until you withdraw consent or close your account.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

07 Data Security

Protecting your personal data from unauthorised access, loss, or misuse is a core operational priority at 3Patti Boss. We implement the following security measures across our platform:

• SSL/TLS encryption: All data transmitted between your browser or app and our servers is encrypted in transit, protecting your information from interception.
• Secure storage: Personal data stored on our systems is protected by access controls, ensuring that only authorised personnel can access specific data categories.
• Two-factor authentication: Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Regular security testing: Our platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Staff training: All team members with access to personal data are trained on data protection responsibilities and confidentiality obligations.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately via live chat. We will investigate and take remedial action as quickly as possible.

08 Cookies & Tracking Technologies

3Patti Boss uses cookies and similar tracking technologies on our website and app. A cookie is a small text file stored on your device that helps the platform recognise your browser session, remember your preferences, and understand how you use the platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled as they are required for login sessions, security tokens, and core game functionality.
• Performance cookies: Collect anonymised information about how visitors use the site — which pages are most visited, how long sessions last, and where errors occur. This data helps us improve the platform.
• Functional cookies: Remember your language preferences, game settings, and display choices so you do not have to re-enter them each visit.
• Analytics cookies: Help us understand traffic patterns and user behaviour in aggregate form to guide platform development decisions.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of parts of the platform. For full control, consult your browser's help documentation for instructions on managing cookie preferences.

09 Your Rights

As a player on 3Patti Boss, you have the following rights with respect to your personal data:

• Right of access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: You can request the deletion of your personal data in circumstances where we no longer have a lawful basis to retain it. Note that legal or contractual obligations may require us to retain certain records even after an account is closed.
• Right to restriction: You can ask us to limit the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
• Right to data portability: Where technically feasible, you can request your personal data in a structured, commonly used format.
• Right to object: You can object to the processing of your personal data where it is based on legitimate interests, including where data is used for profiling purposes.
• Right to withdraw consent: Where you have given consent to a specific type of processing, such as marketing communications, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team through live chat or by email. We will acknowledge your request promptly and aim to resolve it within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.

10 Payment Data

All financial transactions on 3Patti Boss are processed in PKR (Pakistani Rupees). Payment data — including your JazzCash number, Easypaisa wallet details, Raast ID, bank account information, or card details — is handled with particular care.

Full card numbers and mobile wallet PINs are never stored on 3Patti Boss servers. Payment processing is handled by our certified payment partners, and only tokenised references to your payment method are retained by us to facilitate future withdrawals to the same account.

You must only use payment methods that are registered in your own name. Using accounts belonging to another person is not permitted. This policy exists to protect you from fraud and to ensure that withdrawals can only be made to accounts that belong to the verified account holder.

If you believe an unauthorised transaction has been made on your account, contact our support team immediately. Do not attempt to raise a chargeback through your payment provider before contacting us — we will always investigate transaction disputes in good faith and aim to resolve them quickly.

11 Minors

3Patti Boss is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been submitted by a minor during the registration process, that account will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe a minor has registered on 3Patti Boss using your details or independently, please contact our support team as a matter of urgency. We take underage access extremely seriously and will act swiftly on any such report.

We encourage parents and guardians to make use of parental control software and to have open conversations with young people about responsible internet use and the risks associated with online gambling platforms.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable requirements. When we make changes, the updated version will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect your rights or how we use your data, we will make reasonable efforts to notify you directly — either by email to your registered address or through a notice displayed on the platform when you next log in.

We recommend reviewing this page periodically to stay informed. Your continued use of 3Patti Boss after any changes are published constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you should stop using the platform and request account closure through our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, our support team is available 24 hours a day, 7 days a week.

For concerns related to your responsible gaming settings, deposit limits, or self-exclusion, please visit our Responsible Gaming page which includes direct tools and further guidance. For general platform questions, our FAQ page covers the most common topics in detail.